Effective Date: 30/07/26 Refund Policy
PRIMESTONE INVESTMENT LIMITED (“we,” “our,” or “us”) is committed to delivering high-quality financial education, data analysis, and financial reporting services.
This Refund Policy outlines the circumstances under which refunds may be granted.
1. Service-Based Engagements
Due to the professional nature of our services, payments made for completed or substantially delivered services are generally non-refundable.
2. Financial Education Programs
Refund requests for training programs, workshops, or educational sessions may be considered under the following
conditions:
A written cancellation request is received at least seven (7) days before the scheduled commencement of the program.
The participant has not accessed course materials or attended any training sessions.
Any administrative or third-party costs already incurred may be deducted from the refund.
3. Customized Services
Services including, but not limited to: Financial data analysis
Financial information preparation
Financial reporting
Customized consulting are tailored specifically to each client.
Once work has commenced, payments are generally non-refundable.
4. Cancellation by PRIMESTONE INVESTMENT LIMITED
If we cancel a service or training for reasons within our control, clients will be offered either:
A full refund; or The opportunity to reschedule the service.
5. Exceptional Circumstances
Refund requests outside this policy may be reviewed on a case-by-case basis at our sole discretion.
6. Processing of Refunds
Approved refunds will be processed using the original payment method where practicable within fourteen (14) business days after approval.
7. Contact For refund enquiries, please contact: PRIMESTONE INVESTMENT LIMITED
Email: financemybackup@gmail.com
Phone: (+234) 9038607105